SHIPPING & RETURNS

SHIPPING POLICY

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RETURN & EXCHANGE POLICY

Most Orders are produced on a Custom Basis. Each product is designed, assembled and personalized with engraving and or printing; therefore is non-returnable and non-refundable as it has been custom made specifically for you. There are no returns for any of our Customized Items. They are final sale unless it is defective.

  

If there is an error on the personalization, due to an error on our part, you may request a return authorization to return the item within 15 days after the date your order was shipped or delivered.  We will make any corrections at our expense with like or similar item as may be available. Any spelling errors on the customers part are the responsibility of the customer. - Please check your order carefully: we can only personalize with what we are asked to engrave

Items for return must be in the same condition that you received it. If you have a damaged/defective item, please email btspecialties@gmail.com; please include your order number and a picture of the damage - we are happy to replace your items free of charge. When a return is authorized you will be issued a return merchandise authorization (RMA) The RMA number must appear on the outside of the package being shipped back. Shipping charges are non-refundable.

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For an additional charge a proof via PDF or other image format through e-mail can be provided.  The customer must sign off on the proof before any engraving or personalization will be performed. Please ensure you return the proofs to our company as quickly as possible as to not delay the shipping of your product.

Payment methods available for immediate processing of your order include Visa, Mastercard, American Express and Discover Card Payments. 

Returned Checks/Disputed Credit Card Transactions
There is a $35.00 returned check service charge, and/or allowable collection and payment fees as allowed by civil code.  If there is an error on a transactions, you should always contact the merchant first as we can resolve the issue quickly, and without the hassle of a dispute. In addition, finance charges at the rate of 1.5% per month will be assessed on all disputed credit card transaction until payment is received in full.

Pricing Changes
We reserve the right to modify the pricing provided with or without notice. We make every effort to ensure our pricing listed in our online catalog is accurate and a pricing change would only occur in the case where an error is discovered on a product. You will be notified of the pricing change and have the opportunity to cancel your order should this occur.

By ordering products from our company, you agree to these terms and conditions. If you have any questions concerning these policies, please feel free to contact us.